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Technical Support Query

Please enter as many details as possible to help our team assist you as quickly as possible. Please note that you must supply your site reference number with any support query submission using this form. A site refernce number is a unique customer number that is supplied when you purchase your product and can also be found on any support renewal notice. If you do not know your site reference number then please contact your site representative.

Fields marked with * must be completed.

Name *:
Organisation:
Site Reference Number *:
Phone No: Please include international dialing code
Email:
Type of Query:
Product:
Subject:
Description of problem:

If requesting a license key for your VSNi software, please also provide the following information, appropriate to your license contract.

Floating/Network License

A floating, or concurrent license, is one that is installed on a network server. Floating licenses allow VSNi software to be used on any networked machine in your organisation, up to a pre-defined number of concurrent sessions.

Please supply the following:

Number of concurrent users:
The Host Name of your Network Server:
The Host ID of your Network Server:
Type of network server you are running
(Windows NT etc.):

A node-locked license is one that is locked to a specific machine.

By default GenStat will wrap up your registration file in an automatic email to us. If however your mail system does not support the automatic send facility, you can choose the save option instead. This will save your registration details to your PC; you can then copy and paste them here.

Registration Details:

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